1. Return Policy
Only DHL can send the package to our address, so please return it to us via DHL. Otherwise, if we do not receive the returned shoes, we will not be able to arrange a refund or exchange for you.
Please note that we do not accept shipping to Pay, if you choose freight collect, we will not arrange refund for you
If you want to return your items, you must contact us for our shipping address. And all items must be with original status: unworn, unwashed, and with all tags attached.
---- Before you place an order, you need to confirm the color, size and style we offered, and if it is not the quality problems, return shipping fee should be paid by buyer.
---- If it is the quality problem or mistaken version, please take photos of the item and send the pictures to us. We will take full responsibility for the quality problem item.
---- If you would like to exchange for other style or request refund, please inform us the tracking number after the items be shipped back. Once we receive the items, we will ship the new item you reorder or refund your payment.
---- We are not responsible for packages lost in transit.
---- If you have any questions about returning your products, please contact us!
---- You will also have to pay the $35 customs duty on the returned package.
We do our best to provide you 100% satisfaction. If you want to apply a return, please first contact our customer service and informed of the reason for returning. All items sent back to us must be complete in the original condition with all tags and labels: unused, not worn, altered or washed, etc. you can enjoy return service, over the period required we will not to return or exchange.
No return or exchange under these situations:
1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
2) We do not accept the returns of any item that has been used, damaged, engraved, or altered by the third party.
3) We do not accept items that are unauthorized, packaged incorrectly, or improperly insured. We appreciate your understanding.
Please note that you will need to pay for exchange shipping. In addition to return shipping, you will also have to pay the $35 customs duty on the returned package.
We will arrange a refund or exchange for you after receiving the returned shoes. Please give us the DHL tracking number once you send the shoes.
PS: We would suggest you to check the shipping cost with your local DHL office first! Then decide whether to return it. We understand that return shipping can be expensive, so it is not worthwhile to return the shoes, and the package may be held by customs. If so, we will not be able to arrange an exchange or refund as we have not received the returned shoes.
Tips: We suggest that you can sell this pair of shoes on your side, and then I will apply for a discount for you so that you can buy a new pair.
I will make sure all shoes are delivered, otherwise, I will give a refund.
If you do not want the shoes due to your own reasons after order placed and before shoes shipped. We will arrange a refund for you. From which channel you paid, we will refund you in the original channel.
1. The period of PayPal refund arrival (Usually Real-time arrival)
2. The period of credit card payment refund arrival (Usually about 7-20 working days)
If you have any problems after purchasing, please contact us first. Any problem can be solved perfectly. Thank you
If you have placed an order and would like to cancel it later, please contact our customer service representative as soon as possible. But if your order has been dispatched, we will have no way to cancel it. Thanks for your understanding.
If you did not receive your tracking number within 3 days after placing your order, your e-mail server may have treated it as spam. In this case, please contact us for assistance.